Understanding your greatest business competitor… yourself

    What if your greatest competitor in business was not a competitor at all? What if it was you? We encounter organizations every day, from small businesses to mid-sized entities and corporate brands, all struggling with the same issue. It’s preventing them from growing and scaling, and keeping them from creating aligned, strong cultures in their [...]

    By |2019-04-05T16:45:27-05:00November 13th, 2018|

      Mentors, coaches, guides, and a circle of people smarter than me

      “Always hire people that are smarter than you.” Those are the words of Mary Shrode, who I worked for in college. I learned so many things from Mary, but this specific bit of wisdom has always stuck out to me. I used to think her advice was specific to hiring good people, but it has [...]

      By |2019-04-05T15:57:30-05:00October 23rd, 2018|

        3, 2, 1… Liftoff

        What do you want to be when you grow up? I have vivid memories of having people ask me that as a kid. My response? “An astronaut.” Entrepreneur and business owner were never on my list. It was the eighties – Star Wars, The Right Stuff, NASA and Shuttle launches on TV. I got a [...]

        By |2019-04-05T16:54:24-05:00October 16th, 2018|

          Lessons in Customer Service from Children’s Minnesota

          Customer service. It has been a common theme in my articles, and this past week I experienced an amazing example of that at Children’s Minnesota where my daughter was being cared for. As we are preparing to leave and bring her home, I had a quiet moment to reflect on the past week here at [...]

          By |2019-04-05T16:02:25-05:00October 6th, 2018|